07-13-2021 04:14 PM
Hello there, Ashleymcneely01!
Welcome! Thanks for joining our online community and reaching out for support. My apologies on the slow response back to you from our team. I'm concerned to hear that the narrator is stuck on for your TV. I've ran into a similar issue with a previous LG, so I know how frustrating that can be! Since Sunday, have you been able to get this resolved, or are you still running into the same issues?
If not, I'd be more than happy to help out as best I can! I look forward to hearing back from you.