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New Member
Posts: 9
Registered: ‎03-07-2014

Samsung UN55KS8000 55-Inch - Rainbow of Death Screen

Bought this tv, not even 3 years ago. Around September of 2016, and it first started doing the rainbow color of death screen. NOW, its just shutting on and off repeatedly every 2 seconds when I leave it "on". Conveniently, my Geeksquad ended last year in August. 

 

This is the second Samsung tv to do this. I have no idea what to do. Does Best Buy do trade ins? Cause this sucks. I have a paper weight that I spent my hard earned money on. 

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New Member
Posts: 9
Registered: ‎03-07-2014

Re: Samsung UN55KS8000 55-Inch - Rainbow of Death Screen

Now this tv is power cycling on and off on its own. KNOWN SAMSUNG issue. And Samsung refuses to help.

Posts: 6,972
Topics: 140
Kudos: 420
Solutions: 321
Registered: ‎11-30-2015

Re: Samsung UN55KS8000 55-Inch - Rainbow of Death Screen

Hello, spunkee311,

 

Welcome back to our community! We’re sorry to hear that your 55-inch KS8000 is experiencing a colorful death. I’d be happy to answer your lingering questions you had posed to us about your options moving forward.

 

Currently, we don’t offer trade in options for televisions. You’re more than welcome to check out our recycling options here. Have you discussed the potential repair costs of the TV with Geek Squad? They’d be best positioned to articulate if a repair would be fruitful or if selecting a new television would be more cost effective.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎03-07-2014

Re: Samsung UN55KS8000 55-Inch - Rainbow of Death Screen

Mariah,

 

Yes, I spoke with GeekSquad, and TV associates at my local Best Buy. They basically told me that I am screwed. GeekSquad wants more money before they can even check the tv. And then said there is no gurantee it can be fixed because its older, and the parts might be hard to find. 

 

The tv associate at the local Best buy, basically pushed a new tv on me. Which, I had no choice, since I needed one. This time I went with a Sony. The Samsung has gone to the garbage. 

 

You can close this ticket/thread. Its absolutely disgusting that the Samsung tv didn't last 3 years.... And no one could help me. Including Samsung. 

 

For what its worth, I bought a 5 year Geek Squad for this Sony tv. 

Posts: 1,326
Topics: 15
Kudos: 129
Solutions: 82
Registered: ‎10-03-2017

Re: Samsung UN55KS8000 55-Inch - Rainbow of Death Screen

spunkee311,

 

I can understand that this was a less-than-favorable situation but I am happy to see you were able to get a replacement and also pair up our Geek Squad Protection plan with it. If you should have any issues with this new TV please feel free to reach out and we'll be more than happy to help!

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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