01-26-2019 10:34 AM
Thank you for posting to our community! I’m sorry to hear that your 60” Samsung TV black screened on you. I understand how frustrating that could be.
Have you attempted to power cycle the TV? Also, can you please try a different outlet? Did anything occur prior to the screen going black?
While taking a peek at Samsung’s website. I can see that there was a firmware download made available in December 2016. Do you know if your TV was up to date?
Sometimes resetting TV back to factory settings can salvage a situation like this, however, I’m not seeing in any of the documentation by the manufacturer that this unit has a pin-hole reset option. I’d recommend looking on the back of the TV to see if you see one. It’s possible that one may be present, but it’s not documented in their official documents.
We look forward to your response to continue to help you troubleshoot.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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01-28-2019 09:58 AM
01-28-2019 10:11 AM