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Posts: 1
Registered: ‎09-08-2019

Samsung TV Sound but no picture.

Everything has worked perfectly until now. Just purchased two
Months ago. Twice this week it will come up with a screen that says “This channel is audio only picture has no signal”, no matter what it’s on. I can put it on live tv, Netflix, Hulu it doesn’t matter. But the sounds still plays. The only way I’ve fixed it is unplugging the tv and plugging it back in then it works fine. But it’s happened twice in one week now. Wondering what the real issue is. This only a two month old tv!
Posts: 516
Topics: 38
Kudos: 124
Solutions: 23
Registered: ‎10-19-2017

Re: Samsung TV Sound but no picture.

Hi there, Kwhite0528,


Welcome to our Best Buy forum community! Getting a new TV is meant to be an exciting time, but I can understand how that wouldn't feel like the case if it keeps just being audio when you want to put on your favorite show. I would want that corrected as well, so I'm glad you took the time to share this with us.


You mentioned that you have tried unplugging your TV, but have you tried any of the other steps in our Home Theater Troubleshooting Guide? There's some great tips in there that could help!


Also, did you have this error message from the beginning or did it start out of the blue?



Elle|Social Media Specialist | Best Buy® Corporate
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