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New Member
Posts: 1
Registered: ‎11-08-2019

Samsung TV Fell

I have a extended warranty on TV will best buy repair or replace.
Valued Expert
Posts: 8,206
Registered: ‎02-25-2013

Re: Samsung TV Fell

Unfortunately the extended warranty does not cover physical damage to TV's

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 1,020
Topics: 75
Kudos: 124
Solutions: 50
Registered: ‎10-19-2017

Re: Samsung TV Fell

Hi there, kepkat,

 

Welcome to our Best Buy forum community! We know how important your TV is to you, so it saddens me to hear that your Samsung TV fell. That is not the experience we wanted for you, but I'm glad you reached out to our forum to learn more about your warranty.

 

While I wish I was reaching out with happier news, bobberuchi is correct that while our Geek Squad Protection Plan covers many things, physical damage isn't one of them. 

 

You can try reaching out to Samsung at their support line here, 1 (800) 726-7864, but usually manufacture warranties don't cover physical damage either.

 

Respectfully,

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!