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Posts: 1
Registered: ‎05-22-2018

Samsung Smart TV

Purchased my Samsung Smart TV Dec, 2014. Model number is: UN46H7150AFXZA
2 nights ago picture & audio just disappeared. TV will display “smart tv” when first turning on, but no picture or audio following. TV appears to power on, but that’s it. Hoping this is something simple. Please help!
Posts: 1,558
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Registered: ‎08-08-2017

Re: Samsung Smart TV

Hi there segreiner,


Welcome to the forum!  It can be confusing when your television stops working out of the blue, and I'm sorry that this happened.  I'd be happy to do what I can to help you troubleshoot this.  Are you able to change inputs on the TV, and if so, does this issue persist regardless?  Have you tried unplugging the TV from the power outlet, leaving it unplugged for 30 seconds, and plugging it back in?


Hope to hear from you soon,

Sam|Social Media Specialist | Best Buy® Corporate
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Posts: 10
Registered: ‎07-10-2018

Re: Samsung Smart TV

Hi, i think there must be a manufacturing defect, & you have it checked from the shop for any more issues.