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Posts: 1
Registered: ‎05-08-2019

Samsung LED NU6900 Smart TV Randomly Flickering to Grey Screen

Hi, the TV is a few months old, purchased new. Works great most of the time but occasionally will randomly flicker to a grey screen intermittenly and sometimes get stuck on the grey screen until turned off. If you try to acess the menu or imput features while it's grey nothing comes up. Any ideas? Thanks!

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Registered: ‎10-03-2017

Re: Samsung LED NU6900 Smart TV Randomly Flickering to Grey Screen

Hello, zoundsdesigns,

 

That is certainly strange. I would suggest ensuring that all of the connections to the TV and to the other video sources are all on snug and tight. If they are even slightly loose then they can occasionally cause distortion with the image. If that all checks out, then I would look into resetting all of the TV settings to ensure no display options have been enabled that may be causing this issue. If the issues still persist after some troubleshooting please let us know and we'll gladly look into your purchase and see what other options may be available.

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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