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Registered: ‎02-17-2021

Samsung KS7000 2 black dots on display


my lovely Samsung KS7000 65“ tv has developed 2 black dots on the panel (as shown in pics). Is this impact damage or a panel fault? Can it be repaired?




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Registered: ‎02-08-2019

Re: Samsung KS7000 2 black dots on display

Greetings, layutoka,

Welcome to our community! I am sad that your joining were under these circumstances, as I understand dealing with damaged tech is never ideal. I can totally understand wanting to explore what those dots may be, and how to get that taken care of. As we would be unable to view those images on this platform, I ask that if you have a Geek Squad Protection plan  on that TV or you are a Total Tech Support member, please call 1-800-433-5778 to schedule an appointment. The Geek Squad would be best equipped to look into the damage and explore what may be available for support.

If you did not have a Geek Squad Protection plan or if you are not a Total Tech Support member, I would suggest working with the manufacturer of the TV directly to explore what may be available under the manufacturer's warranty.

I hope this information helps! If you have any other questions or concerns I may be able to assist with at this moment in time, please don't hesitate to let me know.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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