TV & Home Theater

[MoonRabbit20]

Hello, I have a Samsung - 50" Class 8 Series LED 4K UHD Smart Tizen TV Model:UN50TU8000FXZA.

My TV was working fine earlier today. Now I get nothing but a black screen. It will blink for a second, then go black again. The red standby light on the remote and the TV keep blinking as well.

I’ve tried everything: power-cycling the TV, unplugging for 30 seconds, trying a different socket, changing the batteries in the remote, nothing. Please advise.

[hockeycanuckjc Community Veteran]

I know you said you've tried everything, but just checking. Have you tried to turn on your television without any HDMI or other peripherals connected to the television? 

Also tried a hard reset sequence? I think some televisions have something where you hold down the power button on the TV itself for a pre-determined amount of time and it goes into some kind of reset mode. 

[MoonRabbit20]

Tried both options. It didn’t work.

[April-BBY Social Media Specialist]

Hello, MoonRabbit20.

Thank you for being a member of the Community Forums! I understand what it's like when your TV does not want to cooperate. I have experienced flashing lights on at least one of my Samsung TVs in the past. If I remember correctly, it was a result of my remote becoming unpaired. 

Try removing the batteries from the remote and holding down the power button for eight seconds. If this doesn't work, you may want to contact (800) GEEK-SQUAD, which is (800) 433-5778. You may also try Samsung Support as well. 

If you are still having difficulties, please let me know.

Regards,

[MoonRabbit20]

Tried that, it didn’t work.

[April-BBY Social Media Specialist]

Hey, MoonRabbit20.

I regret to hear that this did not do the trick. I would certainly encourage taking advantage of the link I provided for assistance from Samsung. They should be able to help troubleshoot the issue. 

Otherwise, if you do have Geek Squad Protection, or you are a member of Totaltech, please contact Geek Squad at the number provided. This will allow them to either perform in the moment troubleshooting, or arrange for service.

Kind regards,