11-11-2018 09:36 AM
I was watching on youtube in my tv when all of a sudden the screen froze or hanged up. And then it went blank but the red light on the lower right corner is still on. I already tried unplugging it several times (and the whole night also) and press the power button for 30 to 60 secs several times and plug it back on but nothing happens. Just the red light flashing everytime I press the remote or the power button of the tv.
There was no power surge or anything like that. I moved my smaller TV and plug it in the same power source of the Samsung TV and it works just fine.
The model is Samsung UN55MU6300FXZC and I bought it last year (Aug 2017) from Best Buy (Winnipeg, MB).
I called the Samsung customer support and they said I need to send them a picture (via txt) the proof of purchase / receipt but I can't find it (must have thrown it away already). I already sent them the model and serial nos.
Can I get a copy of the proof of purchase from Best Buy if I go there? Coz it's been more than a year (15 mos) and I think the warranty is only for 1 yr.
I'm not sure if |Samsung will be able to fix it even if I send them what they need.
I might have to bring the TV to an authorized service center here in Winnipeg and hope that the repair cost won't be too high.
Need advice / help pls.
11-12-2018 10:39 AM
Welcome to our community! Thanks for posting to us about your issues with your 55” Samsung TV. I understand how frustrating it would be to lose signal while watching your TV. We’d be happy to see how we can point you in the correct direction.
I highly suggest giving our Best Buy Canada support team a call at (866) 237-8289. They’d be able to help you with your receipt request due to Best Buy Canada issues being outside of our wheelhouse here. They’d should be able to find your receipt. Also, they’d be able to double check to see if you had purchased a TV Protection Service Plan with Geek Squad as well.
From the troubleshooting you’ve already attempted and the issue you described it does sound like an internal panel issue. This wouldn’t be an issue that can be resolved with troubleshooting, and would require a repair. We appreciate the time you’ve taken to post to our community for some advice.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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