10-19-2019 01:21 AM
10-20-2019 12:36 PM
Thanks for reaching out with your TV issue! I understand how alarming those black bars could be on your TV. I’d be looking for similar advice if I were in your shoes.
We’d be unable to recommend technical advice on how to complete the repair yourself. Do you by chance have a Geek Squad Protection Plan? If you do, our Geek Squad agents should be able to visit your home and check it out. While checking out the screen with your flash light do you see any impact damage? The fact that the black bars are growing is tad concerning and can indicate physical damage is present. If physical damage is present, that would be something is not covered by a Geek Squad Protection plan (if you have one).
10-20-2019 12:51 PM
10-20-2019 12:54 PM
10-20-2019 01:02 PM
I can definitely relate to your frustration over this experience given your TV was most likely an investment and you hadn't anticipated to run into these issues.
Geek Squad Protection plans would need to be purchased during same time-frame of when you had purchased your TV. (It’s also possible to add the plan during your Return & Exchange Promise too.) Geek Squad at (800) 433-5778 would be happy to give you an estimate or a ballpark figure on how much the repair may cost. In total transparency, it’s possible that replacing the TV may be more cost effective than moving forward with a repair.