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Registered: ‎02-03-2019

Samsung 2015 Plasma pn518500afxza not turning on



This TV sat unplugged for 10 months. We tried turning it on made a static sound then nothing. we tried several different outlets and still just dead tv when we try turning it on. 

Any suggestions?

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Registered: ‎11-30-2015

Re: Samsung 2015 Plasma pn518500afxza not turning on

Greetings, ChristopherDealy,


Thanks for sharing your Plasma TV issue with us. We’re sorry to hear that it’s not working now after being unplugged for a while. We’d be happy to make a few troubleshooting suggestions.


While reviewing the owner’s manual on Samsung’s website, it appears that this particular model doesn’t have a pin-hole reset option on the back of it. Have you checked the back of the TV to double check it doesn’t have one? Sometimes models may have an undocumented pin-hole for resets in the event of a repair by a service tech. However, if it doesn’t have one I’d try a different power cord too. Also, during the time the TV was off did it get too hot or cold? Please let it warm up to room temperature prior to trying to plug it in. We wish you the best of luck!



Mariah|Social Media Specialist | Best Buy® Corporate
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