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Posts: 3
Registered: ‎06-29-2018

SAMSUNG 4k MU7000 series and Dre Beats pairing

Hello,

  I can't seem to get my Samsung Tv to pick up my Dre Beats connection through bluetooth. However it keeps picking up a random neighbor bluetooth. I have turned bluetooth off on all of my devices.. still not even showing it.

 

Any ideas on why? 

 

 

Thanks!!

Posts: 6,089
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Registered: ‎11-30-2015

Re: SAMSUNG 4k MU7000 series and Dre Beats pairing

Greetings User422006,

 

Thank you for posting to our community regarding your MU7600 issues, and the pairing related issues you’re experiencing. I’d be happy to see how we can help you if you’re still needing some advice on this matter!

 

I took a peek into the owner’s manual for the MU7400 series, and the manual shares that compatibility issues may occur depending on the Bluetooth device. Additionally, the TV’s Bluetooth capabilities aren’t able to be used in combination another sound source. This means you can’t sync the TV to a soundbar and your headphones at the same time.

 

Are you attempting to pair the following way?

 

Home>Settings>Sound>SoundOutput>Speaker List

 

If the TV fails to find a Bluetooth audio device, place the device closer to the TV, and then select Refresh.

 

When you turn on a paired Bluetooth audio device the TV should detect it automatically, and then a displays pop-up window. This pop-up will allow you to activate/deactivate the Bluetooth audio device.

 

Samsung also lists some troubleshooting here! Let us know if you’re still having trouble, and we’d be happy to see how we might be of further assistance.

 

Respectfully,

 

Mariah|Social Media Specialist | Best Buy® Corporate
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