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Posts: 2
Registered: ‎06-18-2020

Remote not working properly on Toshiba Fire TV.

Everything was working just fine this morning then something went wrong tonight. I can still turn on the TV, can change the volume, but i can't use the directional pad to select the app or anything on the menu. The shortcut button for netflix and stuff still work, i can use alexa to select the app but i still can't use the direction button to play anything. At first i thought the direction button is broken or something. But when i press the home button twice, it show a small sidebar with input, sound, video ..etc.., on that sidebar i can use the direction button just fine, i can move left,right,up,down, i can select normally, but aside from that sidebar, it doesn't work. I can't reset the TV because the setting is not on that sidebar. Now i have no idea what's wrong, the button is clearly not broken so there must be something else.

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Posts: 3
Registered: ‎06-18-2020

Re: Remote not working properly on Toshiba Fire TV.

I found that my remote hates rechargable batteries... the ring wont work after a day with rechargables in it. Tried several time to make sure it was the trouble.. It was...

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Posts: 3
Registered: ‎06-18-2020

Re: Remote not working properly on Toshiba Fire TV.


@ThânNguyễnAnhHuy wrote:

Everything was working just fine this morning then something went wrong tonight. I can still turn on the TV, can change the volume, but i can't use the directional pad to select the app or anything on the menu. The shortcut button for netflix and stuff still work, i can use alexa to select the app but i still can't use the direction button to play anything. At first i thought the direction button is broken or something. But when i press the home button twice, it show a small sidebar with input, sound, video ..etc.., on that sidebar i can use the direction button just fine, i can move left,right,up,down, i can select normally, but aside from that sidebar, it doesn't work. I can't reset the TV because the setting is not on that sidebar. Now i have no idea what's wrong, the button is clearly not broken so there must be something else.


The same thing started with me today at noon, 06/18/2020    The direction button wont work.  I am guessing this is an update they may have made to the firmware today.  

Temporary fix, is to unplug and plug back in the tiv.  I hope they fix this because I cant see me doing this EVERY time.  Hopefully we will hear some feedback from Toshiba on this issue to confirm our update suspicions.  

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Posts: 2
Registered: ‎06-18-2020

Re: Remote not working properly on Toshiba Fire TV.

It works normally now, have no idea what's wrong, it just work again overnight. 

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New Member
Posts: 3
Registered: ‎06-18-2020

Re: Remote not working properly on Toshiba Fire TV.

Same here

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New Member
Posts: 3
Registered: ‎06-18-2020

Re: Remote not working properly on Toshiba Fire TV.

Have been fighting the same trouble for a month... My tv updates itself automaticaly, and is up to date it says.. I finally put in regular batteries and took out the recharagable one.. No trouble for a week now..

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Posts: 3
Registered: ‎06-18-2020

Re: Remote not working properly on Toshiba Fire TV.


@ThânNguyễnAnhHuy wrote:

It works normally now, have no idea what's wrong, it just work again overnight. 


Still working fine.  Went away overnight like yours did.  

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New Member
Posts: 2
Registered: ‎06-22-2020

Re: Remote not working properly on Toshiba Fire TV.

If it does that again you can try holding select and play for about 5 seconds until tv says it’s restarting, once tv comes back on all buttons should work fine again. That’s what I just had to do to get mine working.