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New Member
Posts: 3
Registered: ‎12-19-2015

Remote Paring

I have a 43 inch Toshiba Fire TV Model # TF-43A810U21 and the screen is stuck on searching for the remote.  I did a factory reset on the tv and now it will not go pass this screen.  I purchase a new remote thinking that was the problem but the new remote does not work as well.  I have followed all of the instructions listed, pressing the home button, renoving the batteries, pressing the menu, back button and left arrow and nothing works.  The remote can turn the tv on/off, volume up/down and take the screen back but will not go pass the searching for remote screen.  I have also hooked the tv to my cable router and used my phone but I am stuck in the same place.

Can anyone help me solve this problem?

 

Thanks in advance for your help!

Posts: 58
Topics: 2
Kudos: 7
Solutions: 2
Registered: ‎01-17-2020

Re: Remote Paring

Hi there, njn518711,

 

Thank you for getting in contact with us here on our Forums page regarding your attempts to get your remote paired with your TV. At this time, have you any success in doing so?

 

Thank you!

 

Duncan|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-19-2015

Re: Remote Paring

No success at this time.  I have been trying for weeks now.

Posts: 58
Topics: 2
Kudos: 7
Solutions: 2
Registered: ‎01-17-2020

Re: Remote Paring

Thank you for clarifying that for me! I'd love to see if we can get you directed to Toshiba to see if they can provide some troubleshooting tips. 

 

To get started, please send us a Private Message verifying your full name, email address, and phone number. You can find the "PrivateMessage" button to the right of my signature. 

 

Thank you for your patience here.

 

Duncan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 2,662
Topics: 108
Kudos: 108
Solutions: 131
Registered: ‎10-19-2017

Re: Remote Paring

This topic has been moved to its own thread under the board TV & Home Theater for further review.