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Posts: 4
Registered: ‎03-26-2019

Re: tv does not get all the antenna channels

Hi, our antenna only displays the digital and not analog. Any ideas why?
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Registered: ‎10-19-2017

Re: tv does not get all the antenna channels

Hi there, pbttrfy907,

 

Welcome to our Best Buy Forum community! 

 

It's important to us that you get the most out of your antenna, so I'm glad you reached out to us for help. For me to best look in to possible causes, can you please share what type of antenna you have along with your zip code?

 

If you aren't comfortable providing your zip code publicly, you can shoot me a Private Message using from the button in my signature below.

 

Cheers,

 

Elle|Social Media Specialist | Best Buy® Corporate
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Registered: ‎03-26-2019

Re: tv does not get all the antenna channels

ONN 4K HD Motorized Outdoor TV Antenna with 150-Mile Range with Pole Mounting Kit and my zip is 34654
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Registered: ‎08-08-2017

Re: tv does not get all the antenna channels

Hi there, pbttrfy907,

 

Thank you for sharing the requested information.  Jessica isn’t available at the moment, but I’ll be happy to step in here.

 

Based on the FCC’s website, it looks like there aren’t many digital signals that are available or have a strong enough signal to be received in your area.  As far as I know, your best bet would be to try using either a different antenna (specifically, a multi-directional antenna would be best) and/or an analog-to-digital converter.

 

I hope this helps.  Thank you for writing to us.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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Registered: ‎03-26-2019

Re: tv does not get all the antenna channels

We have a few TV hooked to the antenna and some TV's get more channels then others. For instance our livingroom tv gets 3.5 pbs but not the bedroom. So I know Im getting channels just not all the same from tv to tv.
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Registered: ‎08-08-2017

Re: tv does not get all the antenna channels

Hi pbttrfy907,

 

To clarify, do each of your TVs have a separate antenna connected to them, and if so, are they all in the same location of your home?  Are the TVs similar makes and models with comparable features?

Sam|Retired Social Media Specialist | Best Buy® Corporate
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Re: tv does not get all the antenna channels

I have an 8 way splitter coming off the antenna running 5 TV's all but one the get the specific channel. Yes they are all similar TV's with antenna channel search.
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Registered: ‎09-29-2008

Re: tv does not get all the antenna channels

[ Edited ]

 

Thanks for the details, pbttrfy907,

 

Every television model comes with a tuner that can have an impact on what channels it receives. I believe the limited availability of the channels may be due to the tuner and the signal its picking up from the antenna. I would advise you to connect with the manufacturer in case you have any additional questions on the topic. 

Karina|Social Media Specialist | Best Buy® Corporate
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