TV & Home Theater

[Anonymous]

I have the same problem with my toshiba fire tv edition. I have only had it for less than two weeks.

When ever I turn it on, all I can see are white, red, green, and blue colors. I don't know how to fix this.

I would really appreciate your assistance.

[Mariah-BBY Retired: Social Media Specialist]

Hello, toshibafire,

Welcome to our community! We’re sorry to hear that your new Toshiba Fire TV isn’t working as expected. We’d be happy to see what advice we can share with you at this time.

What’s the model number of your TV? We’d be happy to point you in the correct direction. At this time, it may be best to exchange your TV if you’re within your Return & Exchange Promise. We look forward to your reply to continue to see what troubleshooting advice we can share with you.

Respectfully,

[Anonymous]

Thank you getting back to me Mariah. The model number is 32LF221C19.

[Mariah-BBY Retired: Social Media Specialist · Accepted solution]

Good Morning toshibafire,

Thanks for confirming your model number for me! At this time, since you’re within your return window, I’d suggest returning the TV or exchanging it.

Did you purchase the TV with Best Buy or Amazon? Moving forward, given the size of your TV it would be best to visit your local Best Buy for further assistance with it. Please note if you had purchased it with Amazon directly you’ll need to initiate the return via your Amazon.com purchasing profile prior to heading to your local Best Buy to complete a return.

Respectfully,

[Anonymous]

Thank you for your assistance Mariah