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Registered: ‎01-04-2019
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Re: Tv flashing different colors every time I turn it on

I have the same problem with my toshiba fire tv edition. I have only had it for less than two weeks.

When ever I turn it on, all I can see are white, red, green, and blue colors. I don't know how to fix this.

I would really appreciate your assistance.

Posts: 6,571
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Registered: ‎11-30-2015

Re: Tv flashing different colors every time I turn it on

Hello, toshibafire,

 

Welcome to our community! We’re sorry to hear that your new Toshiba Fire TV isn’t working as expected. We’d be happy to see what advice we can share with you at this time.

 

What’s the model number of your TV? We’d be happy to point you in the correct direction. At this time, it may be best to exchange your TV if you’re within your Return & Exchange Promise. We look forward to your reply to continue to see what troubleshooting advice we can share with you.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-04-2019

Re: Tv flashing different colors every time I turn it on

Thank you getting back to me Mariah. The model number is 32LF221C19.
Posts: 6,571
Topics: 111
Kudos: 420
Solutions: 299
Registered: ‎11-30-2015

Re: Tv flashing different colors every time I turn it on

Good Morning toshibafire,

 

Thanks for confirming your model number for me! At this time, since you’re within your return window, I’d suggest returning the TV or exchanging it.

 

Did you purchase the TV with Best Buy or Amazon? Moving forward, given the size of your TV it would be best to visit your local Best Buy for further assistance with it. Please note if you had purchased it with Amazon directly you’ll need to initiate the return via your Amazon.com purchasing profile prior to heading to your local Best Buy to complete a return.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎01-04-2019

Re: Tv flashing different colors every time I turn it on

Thank you for your assistance Mariah