10-26-2019 02:27 PM
Welcome to our community!
I appreciate you taking the time to write us about your Toshiba TV. I would be reaching out to someone as well if I needed assistance. Can you please try to power cycle your TV, to see if that corrects the issue on a more long-term basis? Power cycling your TV includes unplugging it from power, and any components you have it connected to for a couple of minutes. It’s like clearing the cache on a computer. If that doesn’t work for you, I’d highly recommend resetting the TV back to factory settings. Although, this is not my area of expertise, contacting the manufacturer directly at (800) 457-7777 to see what options you may have available, may be the route to take. You are also welcome to schedule a reservation with a local Geek Squad agent to see if we can help narrow down the cause of your issue by clicking the link here or by calling (800) 433-5778. Let me know if you have any other questions.