12-26-2019 03:43 PM
Welcome to our Best Buy community forum!
I know how much I love to end the day by curling up on the couch to enjoy a new show, but I can imagine that experience would be a lot less relaxing if I couldn't rely on my remote to work as intended.
Is your TV also a Toshiba Fire Edition, Model 43LF421U19? If so, I recommend trying out the following troubleshooting steps:
You can try to Factory Reset the Voice Remote by pressing and holding:
DPAD-left (←), back (⤺) and menu (≡) buttons for 10 seconds.
Additionally, if you were successful in resetting your TV you may need to repair your remote to your TV. You can do this with the following steps:
To pair the remote again, on the initial screen after the Factory Reset,
press and hold, for more than 15 seconds up to 2 minutes, the Home button (🏠).
Also, it’s good to note that the remote is only IR powered for the “power button” all the other keys on the remote communicate via Bluetooth.
I hope that helps! If you're still having trouble, our Home Theater Troubleshooting Guide is full of tips that help solve classic TV issues, so it's worth checking out!