01-12-2021 10:57 AM
01-14-2021 02:39 PM
Hey there, Jonathanest,
Welcome to our Best Buy forum community! Thanks for taking the time to create a forum account to share this concern with us. Watching TV should be a time of enjoyment, so it makes me sad to learn that you're in this position.
I'd be happy to look into this deeper to see what troubleshooting steps we can attempt to try and get past that "searching for your remote" message. Can you elaborate on what type of remote you're using? Are you using the remote that came with the TV or a different type of remote?
The more details you can provide on the situation, as well as what steps you've already tried, the better I can assist.
01-14-2021 03:25 PM
01-15-2021 05:56 PM
Thanks for elaborating on that for me, Jonathanest!
Losing a remote is stressful enough, so I can imagine how frustrating it is to purchase another remote only to get stuck on a screen saying it's searching for your remote. That's no fun, but hopefully our troubleshooting steps can make it so you can go back to enjoying your TV soon!
Here are some things you can do that should help:
If you're still not able to get past that "searching for your remote" message, I recommend contacting Amazon's Fire TV Stick support at their number, (877) 943-5444, to see what troubleshooting steps they have to assist with this error message.
01-17-2021 07:57 AM
01-19-2021 04:23 PM
Great question, Jonathanest!
While you'll get the best results from the remote that's designed for your TV, the one you're using should work if it was advertised to work with your type of TV.
The remote being designed to work with a variety of devices does make it so that there is a higher possibility of receiving an error, but Amazon's support should be able to help you with troubleshooting so you can get back to enjoying your TV!