01-23-2021 11:23 AM
Hi... I was just watching my Toshiba Fire TV and the screen went blank. The audio is working as I continued to hear the movie I was watching. I have turned off, plugged out and in and nothing. I bought this TV on Black Friday 2020 so it is now. What do I do?
01-23-2021 12:38 PM
Hello there, richiekidd,
Welcome to our Best Buy forum community! Getting a new TV should be a time of excitement! I know if I recently purchased a TV and the screen suddenly went blank, I'd be concerned as well. That said, I'm glad you shared this with us to we can explore our options to help.
Thanks for letting me know the steps you've already tried without success! It was smart for you to try unplugging the TV to see if it would do better once you plugged it back in. It seems like the issue might be that a connection came lose. Have you checked the cables to ensure they're secure?
I recommend checking out our Home Theater Troubleshooting Guide to see if those steps help correct the issue. If you give those a try and still need help, I'd be happy to look into other things we can try if you can provide more details on the TV model, as well as elaborate on what you're seeing and what happened when you tried out those steps.