TV & Home Theater

[Imdebi111]

My tv is doing the same thing except mine is a 50" insignia, did you ever solve your problem?

[Bobby-BBY Social Media Specialist]

Good Evening, Imdebi111.

Welcome to the Best Buy Community Forums. I definitely understand being concerned about your remote working properly. I would be happy to look into some troubleshooting steps with you and seeing what is possible. Please feel free to send me a private message with your full name, phone number, and email address.

Kindest regards,

[Imdebi111]

I got it finally last evening, I had to hold down home button & wave at all parts of screen up close. But it's working, thank you for getting back to me so quickly. I went without for over a week & I was very frustrated!

[Bobby-BBY Social Media Specialist]

I am thrilled to hear that you were able to solve the issue! Please feel free to reach out again if there is anything else we can do to assist you.

Kindest regards,