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Posts: 1
Registered: ‎02-13-2020

Re: Issue with Toshiba 32 inch Fire TV

I am having the same exact issue but with my cable box(Alticeone) and my 32" toshiba fire tv. It worked fine for a few days then since gas the distortion described above. Tried different HDMI ports and cables. Had cable exchange for a New Altice one box and finally exchanged tv for a new one. Same issues after 2 days! So frustrating, Any solutions or help much appreciated! 

Posts: 1,020
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Solutions: 50
Registered: ‎10-19-2017

Re: Issue with Toshiba 32 inch Fire TV

Hello, John418,


Welcome to our Best Buy forum community!


Getting a new TV should be an exciting time, so it hurts me to hear that you keep running into trouble when trying to connect this model to your cable box. I know how excited when one of my shows has a new episode, so I can understand how not being able to connect to your cable would be an inconvenience.


While I wish you were reaching out to us under happier circumstances, I'm glad you took the time to share this with us. I see that you sent us a Private Message with more details. I'll check that out now, and respond there shortly.








Elle|Social Media Specialist | Best Buy® Corporate
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