TV & Home Theater

[fieldofdreams71]

My remote is an Insignia model NS-RC4NA

My TV is an Insignia model NS-L26Q-10A

My cable provider is Cablevision/Optimum

Before my old remote stopped working, I could use the volume, input and menu functions. Now I can only use these functions when the cable is disconnected. Nothing works with the cable connected.

Any help that you can provide will be greatly appreciated.

Thank you.

[Caleb-BBY]

Hi fieldofdreams71,

Thanks for reaching out to us here on the Best Buy Forums! I hate to hear that you're having this trouble with your remote, which I understand could be frustrating. A couple tips that we would recommend to make sure your remote functions correctly is to make sure that there are no obstructions between the remote control and the remote control sensor on the front of the TV, as well as try replacing the batteries in the remote. If you're still having issues, you're welcome to visit the Insignia support site here and use the contact us link to connect with the Insignia support team.

Best Regards