11-01-2022 07:13 PM
Can you explain how sound bar can impact the screen? I am facing the same issue where the screen starts fine and after couple of minutes or sometimes seconds, it starts black from sides to full black. Usually full power cycle helps, but the problem appear again, and now power recycle is not helping. I have large doubt about my sound bar, so wanted to clarify if it's the location of the sound bar? It's placed on front of the TV. Will this cause the black screen?
11-02-2022 02:05 PM
Thank you for reaching out to us here on the Best Buy Forums. I know how I would feel needing to power cycle my TV, and would be happy to take a look into your order to see what options we may have availble.
For me to begin my research, I need you to provide me with a few pieces of additional information. Most of the information I'll need is private, so be sure to use the blue "Private Message" button in my signature and send me the following information:
If you're accessing our site on a mobile device, you may need to switch to "Full" or "Desktop" view before the "Private Message" button in my signature is visible to you.
Looking forward to hearing from you,