11-09-2016 08:10 PM
11-09-2016 11:31 PM
11-14-2016 12:38 PM
Welcome to the Best Buy Support Online Forum Community!
All puppies ( or just dogs in general) go through a chewing phase. It’s sad to hear that your sound power cord was a victim this time around instead of the usual suspects like slippers, or toys.
The option jxs2 provided may be your only option you to remedy this issue. Please know that if a Geek Squad Protection Plan was purchased for the surround sound it doesn’t cover damage caused by contact with any human or animal bodily fluids. However, they may be able to assist you at cost for repair if the cord isn’t removable.
At this point in time a visit to your local Best Buy may be necessary to see what options are available to you. I’d recommend bring the cord with you if it’s removable, and it’s not both parts.