TV & Home Theater

[Joel_V]

New command bar turns on by itself.
The command bar is connected to the wifi network and a hardwired connection to the TV. Some days when we come home the command bar is playing a talkshow at very low volume and will not accept Alexa voice commands to turn itself off, only way is to unplug it. How can this be corrected so it will not turn on randomly?

[Mariah-BBY Social Media Specialist]

Hello, Joel_V,

Discovering that you new soundbar is turning on by it’s self is bit concerning. I know I’d be a bit baffled if this occurring at my house, but I’m sure there’s a reason why it’s happening. Thank you for posting to our community looking for our advice.

How do you have your TV connected to the bar? Also, what model do you have? I just want to ensure I’m pulling up the correct model. I’d be happy to see what troubleshooting advice we can offer on this matter once I hear back from you.

Respectfully,

[Joel_V]

Hi Mariah,

TV is Samsung UN75NU8000
Polk Command SYS US-CAN
The connection is over HDMI ARC

The last time this happened I did a factory reset on the command bar and it fixed it for about a month but now this is happening again.

Thanks for your help!

[Joel_V]

It just happened while we were watching TV and the soundbar was actively playing our TV sound. The bar said 'Now connected to bluetooth', the blue led came on and it started playing a talkshow at very low volume. I unplugged it and powered it back up but the talkshow is still there. Now there is no way to see what devices are connected to it but we know that the only way to control the soundbar is by being on the same network which nobody else has the password to.

[Mariah-BBY Social Media Specialist]

y, Joel_V,

Thank you for your reply! I apologize for my tardy response as I was out of the office the last couple of days.

Can you please try to connect the Command Bar is if your TV didn’t have ARC capabilities? This may improve the issue. Additionally, while reviewing the features of the Command Bar it appears it has a connection of Bluetooth not WI-FI. This means that anyone with Bluetooth, could access it and control it. Resetting the Command Bar again may be the best option, as it would require the bar to “forget” any previously synced devices. This would prompt the individual who’s watching the talk show to re-sync causing them to pause and double check the connection.

Respectfully,