TV & Home Theater

[Sgeorge78]

I no longer have the original remote. I bought 2 universal remotes in the past week neither will pair with tv. I have unplugged tv, reset and taken batteries out of remote 100 times doesn’t work. The tv is a 50” insignia tv from 2019. It was a tv I got at my job. Is the problem that it is trying connect to my works Wi-Fi? Any suggestions would be appreciated.

[MeghanM-BBY Social Media Specialist]

Hi, Sgeorge78,

Thanks for coming to our Forums! We appreciate you taking the time to reach out to us here about your universal remote. Could you give me the model number of the TV and the brand of the remote you are attempting to use? I may be able to obtain the code for you to use to program the remote to your TV. 

Sincerely, 

[hockeycanuckjc Community Veteran]

I don't know but I created a similar post here https://forums.bestbuy.com/t5/Other-Customer-Service-Support/Chaneal-code/m-p/1409150

That has the manual for the TV. Your TV should have programmable remote codes too. Hopefully my post can help you program your TV in accordance with the directions set forth in your universal remote. 

[Sgeorge78]

The TV model number is NS-50DF710NA19 and the remote is made by Oxumii. It is a universal remote sold on Amazon that claims to work with all fire Tvs

[MeghanM-BBY Social Media Specialist]

Hi, Sgeorge78,

Thanks for reaching back out with that information. Oxumii remotes should not need any programming to work. I could not find a manufacturer's website or any pertinent information to see if the remote is programmable. I did reach out to them via Amazon to see if they would be able to assist with this one.

Sincerely,  

[MeghanM-BBY Social Media Specialist]

 Hi, Sgeorge78,

I have heard back from Oxumii and they recommended having you get in touch with their customer service on Amazon to talk about a replacement remote for you as it should work with that model TV. 

Sincerely,