Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎07-30-2022

Pairing universal remote

I no longer have the original remote. I bought 2 universal remotes in the past week neither will pair with tv. I have unplugged tv, reset and taken batteries out of remote 100 times doesn’t work. The tv is a 50” insignia tv from 2019. It was a tv I got at my job. Is the problem that it is trying connect to my works Wi-Fi? Any suggestions would be appreciated.
Posts: 52
Topics: 1
Kudos: 12
Solutions: 4
Registered: ‎12-07-2021

Re: Pairing universal remote

Hi, Sgeorge78,

 

Thanks for coming to our Forums! We appreciate you taking the time to reach out to us here about your universal remote. Could you give me the model number of the TV and the brand of the remote you are attempting to use? I may be able to obtain the code for you to use to program the remote to your TV. 

 

Sincerely, 

Meghan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 11,244
Topics: 1,845
Kudos: 941
Blog Posts: 0
Solutions: 352
Registered: ‎11-10-2008

Re: Pairing universal remote

I don't know but I created a similar post here https://forums.bestbuy.com/t5/Other-Customer-Service-Support/Chaneal-code/m-p/1409150

 

That has the manual for the TV. Your TV should have programmable remote codes too. Hopefully my post can help you program your TV in accordance with the directions set forth in your universal remote. 

 

 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 2
Registered: ‎07-30-2022

Re: Pairing universal remote

The TV model number is NS-50DF710NA19 and the remote is made by Oxumii. It is a universal remote sold on Amazon that claims to work with all fire Tvs
Posts: 52
Topics: 1
Kudos: 12
Solutions: 4
Registered: ‎12-07-2021

Re: Pairing universal remote

Hi, Sgeorge78,

 

Thanks for reaching back out with that information. Oxumii remotes should not need any programming to work. I could not find a manufacturer's website or any pertinent information to see if the remote is programmable. I did reach out to them via Amazon to see if they would be able to assist with this one.

 

Sincerely,  

Meghan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Posts: 52
Topics: 1
Kudos: 12
Solutions: 4
Registered: ‎12-07-2021

Re: Pairing universal remote

 Hi, Sgeorge78,

 

I have heard back from Oxumii and they recommended having you get in touch with their customer service on Amazon to talk about a replacement remote for you as it should work with that model TV. 

 

Sincerely,

 

Meghan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!