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New Member
Posts: 3
Registered: ‎03-18-2020
Accepted Solution

Optical cable too small for tv port

I'm connecting an Onkyo receiver to my Toshiba 50LF711C20 (that's the number on the box, but can't find it on the internet anywhere).

In any case, the optical cable fits perfectly in the receiver, but doesn't fit the tv at all.

There's no flap covering the connection port, no red light, no anything, and the port is far too large for the cable.

What's happening there??
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Posts: 875
Topics: 66
Kudos: 175
Solutions: 38
Registered: ‎10-19-2017

Re: Optical cable too small for tv port

Hi there, wjohnc,

 

Welcome to our Best Buy forum community! We know that you're excited to get your receiver hooked up to your new TV, so while I'm sad that you ran into some complications during set-up, I'm glad you thought to reach out to us for help.

 

However, I'm struggling to locate that TV model as well. Would you mind checking the model number again to see if it's 50LF711U20? That's the closest model I could find to the one you listed.

 

Once I have that info, I'll be happy to look into this further. Otherwise, you can try contacting Toshiba's support number at (800) 457-7777, to see if they have tips to help with that model.

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎03-18-2020

Re: Optical cable too small for tv port

Hi,
I'm in Canada, and purchased it in Canada from best buy.ca.
The model number on the box is definitely 50LF711C20.
It is possible that it's a Canada-only model number and that the US equivalent is U20.
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Emerging Expert
Posts: 7,376
Registered: ‎02-25-2013

Re: Optical cable too small for tv port

That is curious.  You are probably correct that the C and U designate country, but the Digital Optical Audio Jack  should be the same.

 

Is it possible your trying to put it in the Ethernet Port?  But I am assuming you know the difference but it is question that should be asked. 

 

On another note, I would suggest connecting the TV to your receiver via the HDMI Arc from your TV to your receiver. 

 

Digital Optical is great but HDMI can pass higher quality audio to your receiver. 

 

My new TV I purchased for our kids party room (so to speak) is the first time I have hooked anything up with HDMI Arc. My previous Home Theater in that location I had used Digital Optical 

 

HDMI Arc when coupled with a receiver built for home theater allows you to plug everything into the receiver and then have a single HDMI Cable running to the TV. 

 

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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New Member
Posts: 3
Registered: ‎03-18-2020

Re: Optical cable too small for tv port

Thank you for your help.
It's not the ethernet port.
The reason I want to use optical is that the HDMI ports on my receiver aren't working; I don't know why.
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Posts: 875
Topics: 66
Kudos: 175
Solutions: 38
Registered: ‎10-19-2017

Re: Optical cable too small for tv port

Hello again, wjohnc,

 

Thanks for getting back to me with more details! While I would love to help you with this, our forum is meant to provide support for purchases made in the United States, so I'm limited in what I can do.

 

Since you made this purchase through Best Buy for Canada, they would be better able to provide support with your new TV. You can view the options for reaching out to our Best Buy Canada support through via their page here.

 

Otherwise, you can try the manufacturer, who can be reached at (800) 457-7777.

 

Best wishes,

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Recognized Member
Posts: 103
Registered: ‎09-03-2012

Re: Optical cable too small for tv port

There is an adapter that plugs into that strange looking digital port (it should have come with the TV) that has a regular digital optical port on the other end. I have seen this on a few US models of TV's lately. I don't know what it's called or where to get it. If you no longer have the package that came with your TV I suggest contacting Toshiba.