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New Member
Posts: 2
Registered: ‎12-21-2019

Onkyo not being detected

So my TV isn’t even recognizing my receiver need help I have a Samsung with a CNET one it recognizes my DIRECTV and my game but not my receiver
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Posts: 912
Topics: 67
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Registered: ‎10-19-2017

Re: Onkyo not being detected

Hi there, Onurba,

 

Welcome to our Best Buy community forum! I know what an impact my receiver makes, so I can understand why you'd be concerned when your TV isn't recognizing your receiver.

 

Has it recognized the receiver in the past and just stopped working one day? If that's the case, I recommend checking the cords to see if something got disconnected.

 

Or, are you trying to set up the receiver and it's not recognizing it after the set-up? If that's what's going on, can you provide me with the model number for your TV and receiver so I can look into this deeper?

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-21-2019

Re: Onkyo not being detected

My Tv model is UN65MU8500 the receiver I’m using is an Onkyo TX-Sr373
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Posts: 912
Topics: 67
Kudos: 183
Solutions: 40
Registered: ‎10-19-2017

Re: Onkyo not being detected

Onurba,

 

Thanks for sharing those details with me! It sounds like something with your Onkyo Receiver isn't hooked up to your TV correctly, as there are some very specific steps that could be having an impact on your receiver not connecting to your TV.

 

I recommend checking out page 12 in the  Onkyo TX-SR373 Manual, as it has a diagram of the different inputs and goes over step-by-step what you'd need to do to ensure the receiver is set-up properly.

 

Otherwise, if you'd rather have a Geek Squad Agent come out to your home to set this up for you, you can purchase TV Connect & Setup, along with Basic Audio Setup to schedule an appointment for someone to come out and set it up for you.

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!