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Posts: 1
Registered: ‎03-19-2020

No sound from receiver via ARC.

Would there be any obvious reason why I'm no longer getting any TV/Netflix sound through my receiver via ARC?
I have not changed any of the connections, but now when I switch on the amp I just get picture, but no sound?





Posts: 1,020
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Registered: ‎10-19-2017

Re: No sound from receiver via ARC.

Hello, ranepuha,


Welcome to our Best Buy forum community! We want you to get the most out of your TV and receiver, so it hurts me to hear that you're running into difficulty with the sound when trying to watch something on TV or Netflix. That sounds far from ideal, but we're glad you let us know so we can try to help!


That said, can you give the following a try?


  • Turn off the TV and the audio system.
  • Disconnect the power cords and HDMI cord from both the TV and audio system.
  • Leave it disconnected for at least a minute.
  • Reconnect the HDMI cord to the ARC HDMI input of the TV and ARC HDMI out of the audio system, depending on the model of the audio system used.

If that doesn't do the trick, I recommend checking out the troubleshooting tips in our Home Theater Troubleshooting Guide.


Hope that helps!

Elle|Social Media Specialist | Best Buy® Corporate
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Valued Expert
Posts: 8,545
Registered: ‎02-25-2013

Re: No sound from receiver via ARC.

After doing what @Elle-BBY  suggested.


Go into your TV menu and make sure HDMI Arc is enabled. Check the receive settings as well. 


I have to suggest this as well.  


Make sure the volumn on your TV is not turned all the way down, and the receiver. 


Make sure somehow the cable did not get pulled out.


Try using a different HDMI cable.  This is not a likely cause but it could be. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.