Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎11-13-2018

No audio using Netflix or Amazon

We have a Sony TV and soundbar. We get no audio at all, just picture for either NetFlix or Amazon. We've tried turning off the soundbar, tried different output sources and still no sound. Any ideas? Comcast is cable provider. Thanks!

Trusted Contributor
Posts: 5,343
Registered: ‎02-25-2013

Re: No audio using Netflix or Amazon

Are you using HDMI Arc to the soundbar?

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 2
Registered: ‎11-13-2018

Re: No audio using Netflix or Amazon

Yes, HDMI to soundbar.

Posts: 1,287
Topics: 23
Kudos: 191
Blog Posts: 15
Solutions: 54
Registered: ‎08-08-2017

Re: No audio using Netflix or Amazon

Hey jvolker376,

 

Welcome to our community.  I love my soundbar and would be quite distraught if it stopped working all of a sudden.  I'll be happy to dive into this with you.

 

Just to clarify, does the sound only cut out when using these two apps on your TV?  Are the apps streaming from your Smart TV, or from a streaming stick like the Amazon Fire or Google Chromecast?  Does the sound work when you unplug your soundbar and use the built-in speaker in your TV?

Sam|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-24-2018

Re: No audio using Netflix or Amazon

I am having the same issue.  It's really a low pitch squeeking sound, like it's on fast foward.  HOWEVER, when I use You-Tube, its works and sounds just fine.  Any Ideas?

New Member
Posts: 2
Registered: ‎11-24-2018

Re: No audio using Netflix or Amazon

UPDATE: to above.  This is when the HDMI is plugged into HDMI 3/ARC plug.  When I change to HDMI 1, there is NO sound at all, even You-Tube.