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New Member
Posts: 2
Registered: ‎05-16-2020

New 43" Frame TV

The new TV I bought works fine but every so once in a while when connected to my PC via HDMI I get a message saying that it needs my permission to connect my TV to the source and even when i press allow, deny or close the message pops up every 10 minutes.
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Posts: 879
Topics: 66
Kudos: 175
Solutions: 38
Registered: ‎10-19-2017

Re: New 43" Frame TV

Hey there, BryK,

 

Welcome to our Best Buy forum community and congratulations on your new TV! Getting a new TV should be an exciting time, but I can understand how instead it would be stressful if an error keeps randomly coming up, and you don't know why. That would concern me as well, so I'm glad you thought to reach out to us!

 

If you haven't already, I recommend checking out our Home Theater Troubleshooting Guide, and giving those steps a try to see if they help. However, if you are still running into this issue after trying those tips, I'd be happy to look into this further, but would need more info, such as the exact model of your TV.

 

Hope that helps!

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-16-2020

Re: New 43" Frame TV

So this is my model number, QN43LS03TAFXZA. 43" Samsung Frame TV. I've heard multiple things. That it's Facebook and other things. I just need this to go away. Thanks.
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Posts: 879
Topics: 66
Kudos: 175
Solutions: 38
Registered: ‎10-19-2017

Re: New 43" Frame TV

Hello, BryK,

 

Thanks for getting back to me with more details. After looking into this further, it appears the error would have to do with your PC, not the TV you're connecting it to.

 

While I would love to help you get this corrected, I'm not sure what would be causing the error on your PC. However, if you call (800) GEEK-SQUAD or (800) 433-5778, one of our Geek Squad Agents should be able to look into this further to help you out. Otherwise, you can also receive remote support from a Geek Squad Agent for this concern.

 

Best Wishes,

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!