TV & Home Theater

[mrhenderson]

My insignia 55” TV NS-55DF710N has a quick flicker of color then goes black. I tried all the options, power off, unplug cables, hard reboot, etc and nothing.

I tried the light shining thing and I do see a faint picture behind the black. The sound works.

It is 3 years old. What is the next step?

[AllisonS-BBY Social Media Specialist]

Good morning. 

Thank you for reaching out to us here on our forums.  I would be glad to look into what options might be available regarding your television. To start, would you mind sending me a private message with your full name, email address, and phone number? You should be able to do so by hitting the "private message" button next to my signature.  I look forward to hearing from you!

Thanks, 

[llavantiv]

Seems to be a trend with this model, what is the fix. My TV is doing the same.

[JasonT-BBY Social Media Specialist]

Hello, llavantiv.

Welcome to the Best Buy Forums!

I appreciate you taking the time to write us regarding your order. I would be reaching out to someone if I was experiencing the same thing.

I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.

Regards,