TV & Home Theater

[iluv63099]

My TV remote won't turn off the TV. I have to turn off the power strip to turn the TV off and on. I have taken the batteries out and placed them back in to the remote and I have also tried new batteries as well.

[Graham-BBY Social Media Specialist]

Hello and thanks for reaching out on our Forums, iluv63099!

I'd be happy to try and assist with this. Are the other buttons on the remote working properly? How long did you wait to put the batteries back in when you took them out?

Please know, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you can also visit us at BestBuy.com/support for assistance. We look forward to assisting you through these platforms!

Kindly,