Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎09-23-2018

My Samsung Tv has black screen when I turn it on.

Here is my Samsung tv model :
Samsung - 50" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with Hdr.
When I turn it on, black screen appears and I have to turn off and on again. I mean my tv has to be turned on twice everytime in order to get rid the black screen but it hasn't ended.
My remote controll also sometimes doesn't respond to the tv.
Any idea?
I just purchased this over a week. And I haven't bought protection services yet.
Please help me out.
Posts: 2,152
Topics: 42
Kudos: 365
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: My Samsung Tv has black screen when I turn it on.

Hi there, Benphan,

 

Having to turn your TV off and on multiple times each time you want to watch a show could definitely get a bit tedious after a while, so I'm glad you reached out to our community for help. I'd be happy to see how I may be able to help if you will please share the model number of your TV.

 

I hope to hear from you soon.

Sam|Retired Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎09-23-2018

Re: My Samsung Tv has black screen when I turn it on.

Model:UN50NU7100FXZA
SKU:6202100
Posts: 2,152
Topics: 42
Kudos: 365
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: My Samsung Tv has black screen when I turn it on.

Hi Benphan,

 

Thank you for providing that information. What devices do you have connected to your TV, and how are they connected (HDMI, composite, optical, etc.)? When you're powering on your TV, does it default to a certain input? Sometimes--but not always--you need to power on or wake up a device before turning on your TV so it doesn't give the appearance of failing to turn on.

 

I look forward to your reply.

Sam|Retired Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎02-05-2019

Re: My Samsung Tv has black screen when I turn it on.

Hi I know sometime has passed on this but, I have the 49 inch model of Benphan‘s tv. I’m experiencing the same problem 3 months after purchasing, tv just wanting to if you had any idea of what the cause might be. I have an Xbox One X connected to HDMI port 1, nothing else is connected besides the console.
New Member
Posts: 3
Registered: ‎02-05-2019

Re: My Samsung Tv has black screen when I turn it on.

The tv takes multiple presses of the power button to eventually display any picture but you can clearly hear the power on tone that plays when it is powered on, and screen lit up but black no picture, until I press the power button a few times.
Posts: 6,941
Topics: 137
Kudos: 431
Solutions: 319
Registered: ‎11-30-2015

Re: My Samsung Tv has black screen when I turn it on.

Hey, Dxwilliams,
 

 

Thanks for letting us know you’re having a similar problem. We’d be happy to see what suggestions we can make for troubleshooting for you.

 

Can you please try to roll your remote a hard surface button side down with the batteries taken out? This should unstick any buttons that are stuck on your remote. Also, can you power cycle your TV? Let us know, if you’ve already tried those options or how they worked out for you.

 

Kindly

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎02-05-2019

Re: My Samsung Tv has black screen when I turn it on.

I have power cycled my tv but, try the remote troubleshoot. Will let you know
New Member
Posts: 2
Registered: ‎02-06-2019

Re: My Samsung Tv has black screen when I turn it on.

I have the same TV as you, which was purchased back in December of 2018. I'm definitely keeping an eye on this thread to make sure I don't run into this issue. Have you tried reaching out to Samsung Support?

https://www.samsung.com/us/support/

Just make sure you select your TV and it should direct to a page to register your product. I've had very good experiences with reaching out to their Support team for help.
Highlighted
Posts: 6,941
Topics: 137
Kudos: 431
Solutions: 319
Registered: ‎11-30-2015

Re: My Samsung Tv has black screen when I turn it on.

Hello, Dxwilliams,

 

Any updates to share with us? Also, pleak781 provided some great advice too. Samsung would be happy to also help you directly too.

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!