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New Member
Posts: 4
Registered: ‎09-13-2016

My Insignia NS-STR514 reciever is shutting down saying temp. Immediately after turning on

 
New Member
Posts: 4
Registered: ‎09-13-2016

Re: My Insignia NS-STR514 reciever is shutting down saying temp. Immediately after turning on

I dont understand but i have two. Brandnew Insignia recievers and they both shut down immediately after turning them on. Sometimes one will say temp but not always and not even being on long enough to get hot.
Posts: 7,326
Topics: 161
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Solutions: 326
Registered: ‎11-30-2015

Re: My Insignia NS-STR514 reciever is shutting down saying temp. Immediately after turning on

Hi Twoowettdoggs,

 

Thank you for reaching out about your new Insignia receivers that seems to be overheating.

 

How do you have it connected to your wall outlet or do you have it plugged into a surge protector first? It may be too much power that could be providing the error.

 

Do you have anything poised on top of the receiver? This could be sparking the error also as it can’t circulate the air correctly.

 

Please let me know if those don’t help you fix your issue!

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎09-13-2016

Re: My Insignia NS-STR514 reciever is shutting down saying temp. Immediately after turning on

I have had them plugged streight into the wall , no surge protector and nothing on top of them. Is that a common problem,too much power?
Posts: 7,326
Topics: 161
Kudos: 196
Solutions: 326
Registered: ‎11-30-2015

Re: My Insignia NS-STR514 reciever is shutting down saying temp. Immediately after turning on

Hi Again, 

 

Unregulated power may be the issue especially if your home was built prior to 1940; the standards in electricity currents weren't really established yet. A surge protector is always recommended during a new purchase as unconditioned power can cause burn out, or  an over heating issue. 

 

If a surge protector doesn't remedy your issue I'd recommend reaching out to Insignia directly on their online community. You're able to do so by clicking here

 

Thanks,

 

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎09-13-2016

Re: My Insignia NS-STR514 reciever is shutting down saying temp. Immediately after turning on

Thank you. Ilk do the surge protector first but i dont think its the problem and if not ill contact insignia. Thank you
Sincerely,
Twoowettdoggs.