02-06-2019 02:22 PM
02-08-2019 09:17 AM
Welcome to our community! Getting a new blu-ray player is exciting as they all those new bells and whistles your old one may not have had. We’re sorry to hear the one you had picked up doesn’t sound like it’s communicating with your TV properly. We'd be happy to see how we might be able to help.
Have you checked out our Home Theater Troubleshooting Guide? How did power cycling and checking all the connections work for you? We look forward to your reply to see what additional advice we can provided if none of the steps provided in that guide don’t work out for you. Please share the model number of your TV and new blu-ray player in your response if you’d need further assistance? We look forward to hearing from you.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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