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Posts: 3
Registered: ‎12-24-2019

LG UM6900PUA TV

What are the best settings to achieve the smoothest 'motion' on this LG TV. I am noticing some jerky-jerky motion at times. Would 4K HDMI cables make a difference?

 I have read up some online, and the consensus was to turn off the 'TruMotion' setting, but I still have some choppy motion. 

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Registered: ‎10-19-2017

Re: LG UM6900PUA TV

Hi there, Litehaus326,

 

Getting a new TV is a big decision, so we're honored that you came to us for this important purchase. That said, we want your TV to work for you and your viewing needs, so I can understand why it would be concerning that the motion appears jerky sometimes. That doesn't sound ideal, but we're glad that you came to us to explore your next options!

 

Turning off the TruMotion setting usually helps resolve that kind of thing, so I'm saddened to hear that didn't do the trick with your LG TV. However, I appreciate that you gave that a try before reaching out.

 

Here are some troubleshooting steps that could help:

 

  • Check out the settings of your TV to ensure that the picture you’re seeing isn’t being stretched, as that can cause the picture to blur. A good way to see what setting is best for your screen is by cycling through different image sizes with your remote’s “aspect” button, or change your TV’s settings to show standard-definition channels at their native resolution. This can make it so that you'll see black bands on the sides of your image.
  • Play with your TV’s sharpness and picture modes to see which one is the best fit. We recommend that you do this test on a channel with lots of movement, such as a sports channel, as increasing the sharpness will make for a better picture, but going too sharp can cause moving options to have visible trails.
  • If your TV has digital noise reduction, try turning that feature on, as that could be a possible quick fix.
  • Sometimes it can be as simple as replacing the cord. HDMI cables give a better picture than Component Video Cables. While both should be capable of giving a sharp image, it's a good idea to try an HDMI cable if you're experiencing blurriness.
  • If you're still experiencing a jerky picture after trying those other steps, try unplugging the TV and plugging it in, along with the TV accessories, into a different outlet or surge protector. The blurry picture could be the result of an electrical interference through the cord.
  • Electric devices near the TV could be interfering with the quality of the picture. Moving them farther away from the TV should prevent other devices from interfering.

If you're still having a hard time getting the picture to look how you want, I recommend looking into have a Geek Squad Agent come out to calibrate your TV.

 

I hope that helps!

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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Re: LG UM6900PUA TV

Thanks for the response, much appreciated.

 I am in the process of 'playing around' with different settings. I still am not satisfied, but things are improving. I will try each of your suggestions. I had already purchased new HDMI cables, since I was replacing a 6 year old Samsung 43" inch. I figured I'd need new ones.

 I'm having a bit of buyers remorse, maybe staying with Samsung was the right call. But I have many friends with LG's, so I'll continue tweaking settings and see how things work out.

 Again, thanks for your tips, I will attempt to try them all.

Steven K

 

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Registered: ‎10-19-2017

Re: LG UM6900PUA TV

Hi, Steven,

 

Thanks for the update! I know it can be discouraging when you're trying different steps but the picture still isn't quite what you're looking for, so I appreciate that you're still willing to try more troubleshooting steps a try.

 

Did the new HDMI cables make a difference with the picture quality? I'm hoping that those tips will help, so you can enjoy the TV as intended. However, if you try them all and think that the issue can't be fixed, you can check out our Return & Exchange Promise to see if you're still in your return period. If it's no longer in that time-frame, I'd then recommend working with LG to see what options they may have available under the one-year manufacture warranty. 

 

Best Wishes,

Elle|Social Media Specialist | Best Buy® Corporate
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Re: LG UM6900PUA TV

Again, thanks for responding.

 The new HDMI cables helped a bit. I am aware that replacing old ones for new ones may or may not help, but felt it necessary since our old ones were 6 years old.

 I am happy at the moment, your recommendations all helped bring things together. Going from 43" to 50" may also have taken some getting used to. The LG picture is super clear and sharp, but our next purchase will probably be another Samsung. Just a personal choice. I would recommend LG however.

 Thanks again for all your help, much appreciated! Steven

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Posts: 909
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Registered: ‎10-19-2017

Re: LG UM6900PUA TV

Steven,

 

I appreciate you keeping me updated. I'm happy to hear that things seem better after trying those troubleshooting steps and replacing the HDMI cables. As someone who got a new TV a few months back, I understand how it could take some time to get used to your new TVs features!

 

That said, I'm thrilled to hear that your LG model is giving you a sharp and clear picture to enjoy your favorite shows and movies on!

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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