12-24-2019 05:20 PM
What are the best settings to achieve the smoothest 'motion' on this LG TV. I am noticing some jerky-jerky motion at times. Would 4K HDMI cables make a difference?
I have read up some online, and the consensus was to turn off the 'TruMotion' setting, but I still have some choppy motion.
12-28-2019 05:53 PM
Hi there, Litehaus326,
Getting a new TV is a big decision, so we're honored that you came to us for this important purchase. That said, we want your TV to work for you and your viewing needs, so I can understand why it would be concerning that the motion appears jerky sometimes. That doesn't sound ideal, but we're glad that you came to us to explore your next options!
Turning off the TruMotion setting usually helps resolve that kind of thing, so I'm saddened to hear that didn't do the trick with your LG TV. However, I appreciate that you gave that a try before reaching out.
Here are some troubleshooting steps that could help:
If you're still having a hard time getting the picture to look how you want, I recommend looking into have a Geek Squad Agent come out to calibrate your TV.
I hope that helps!
12-29-2019 12:26 PM
Thanks for the response, much appreciated.
I am in the process of 'playing around' with different settings. I still am not satisfied, but things are improving. I will try each of your suggestions. I had already purchased new HDMI cables, since I was replacing a 6 year old Samsung 43" inch. I figured I'd need new ones.
I'm having a bit of buyers remorse, maybe staying with Samsung was the right call. But I have many friends with LG's, so I'll continue tweaking settings and see how things work out.
Again, thanks for your tips, I will attempt to try them all.
12-30-2019 01:44 PM
Thanks for the update! I know it can be discouraging when you're trying different steps but the picture still isn't quite what you're looking for, so I appreciate that you're still willing to try more troubleshooting steps a try.
Did the new HDMI cables make a difference with the picture quality? I'm hoping that those tips will help, so you can enjoy the TV as intended. However, if you try them all and think that the issue can't be fixed, you can check out our Return & Exchange Promise to see if you're still in your return period. If it's no longer in that time-frame, I'd then recommend working with LG to see what options they may have available under the one-year manufacture warranty.
12-30-2019 08:49 PM
Again, thanks for responding.
The new HDMI cables helped a bit. I am aware that replacing old ones for new ones may or may not help, but felt it necessary since our old ones were 6 years old.
I am happy at the moment, your recommendations all helped bring things together. Going from 43" to 50" may also have taken some getting used to. The LG picture is super clear and sharp, but our next purchase will probably be another Samsung. Just a personal choice. I would recommend LG however.
Thanks again for all your help, much appreciated! Steven
12-31-2019 10:27 AM
I appreciate you keeping me updated. I'm happy to hear that things seem better after trying those troubleshooting steps and replacing the HDMI cables. As someone who got a new TV a few months back, I understand how it could take some time to get used to your new TVs features!
That said, I'm thrilled to hear that your LG model is giving you a sharp and clear picture to enjoy your favorite shows and movies on!