03-19-2019 10:47 AM
Welcome to our community! I’m sorry to hear that your TV isn’t working as expected anymore. We’d be happy to see what further advice we can share with you.
Have you checked our troubleshooting guide here? It suggests some additional steps you could potentially try. However, it sounds like your TV may have something wrong with the internal components if you're only getting sound and no picture.
03-19-2019 10:55 AM
Yhanks for the reply. I did some trouble shooting without any success. I scraped it and bought a Samsung. That's the second LG that went out on me in the last few months I replaced both with Samsungs. I never had a problem with Samsungs. I now have 5 Samsung TVs between my home and cottage. I also have 1 LG .
03-19-2019 11:08 AM
Samsung televisions are such great quality and tend to be standing up to the test of time. Personally, I have an original Sharp AQUOS that I’m thankful it turns on without an issue every time! The Geek Squad Protection Plan just ended on it, so if an issue would come up, it’d get recycled without a question. When the day comes to replace it though, I’ve got my eye one of the Samsung’s from the QLED line-up. I hope you’re enjoying your new television!