05-19-2016 07:38 PM
I've been dealing with an issue with my sound bar. It keeps changing inputs on its own. I don't know how to fix this or if it's an issue I can even fix. I got this in January 2015 and has been an issue for quite a few months.
I've tried unplugging/resetting it. Tried different audio cables into my TV. This is my only device hooked up to my TV.
Solved! Go to Solution.
05-20-2016 11:39 AM
Thanks for reaching out to us on this. What is the exact configuration of your system? What sources are hooked into this soundbar? What TV do you have?
05-20-2016 02:31 PM
So you're taking the optical out on the TV and connecting it to the optical in on the soundbar? And when you say the soundbar keeps changing inputs you mean it changes from the optical in source to another source (like HDMI, etc..) causing the sound to shut off completely since there is no signal going to that source input?
05-20-2016 03:39 PM
05-20-2016 03:51 PM
So my best guess is either the remote is defective or the sound bar itself is defective. It simply shouldn't change input sources unless you specifically choose this with your remote.
One way to test to see if it's the remote would be to turn the TV and sound bar on, set the input to the optical in that is connected to your TV, and then take the batteries out of the remote; if the input source stays on optical in, with the batteries out of the remote, you know the remote is defective. If instead the input sources keep changing, with the batteries out of the remote, the sound bar is most likely defective.
If you do determine the sound bar is defective you could look into seeing how much it would cost to repair it by either bringing it into a Geek Squad precinct in one of our stores, or by contacting the manufacturer directly.
12-17-2017 11:07 PM
06-17-2018 11:11 AM
In my case my latop is causing the switch from optical to blue tooth when ever it reboots or comes back out of sleep mode. It send an inquiry packet to see what bluetooth devices are currently available. this causes the LG sound plate to respond with an acknowledgment packet and to send that packet it has to switch to bluetooth mode.
My solution is to turn the sound plate off for a minute or two until the laptop has re-connected with its assigned bluetooth speakers (an isignia unit I got from BB). Once tht compeltes I can then turn on the LG sound plate and manually switch it to optical.
04-29-2021 07:19 AM