07-14-2022 10:31 PM
07-15-2022 03:48 AM
Are you able to test this sound bar on other devices with the connections not working to see if it resolved the issue? I am sure your TV is find but if you continue to have issues you can take your Insignia product to Best Buy or visit https://www.insigniaproducts.com/support for Technical Support over the phone for this product.
07-15-2022 09:07 AM
Welcome to the Best Buy Forums!
Trouble with your home theatre setup can definitely be frustrating. I had trouble with my sound bar last year, it took me almost 2 months to fully diagnose and resolve the issue. I am sure that you have already verified that the TV is set to output audio to the sound bar in the menu, but that is the first thing I would verify as it could be as simple as a settings change after a software update on the television. I would also try manually changing the input on the sound bar to the input you are using for the television, just to be sure that the sound bar isn't having trouble selecting the correct input. If you are still having trouble you can visit the Insignia support site as hockeycanuckjc mentioned!
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|Josh|Social Media Specialist | Best Buy® Corporate|
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