I got a HDTV LCD TV for X-mas last year and just recently it has been getting this gray line along the top of the display and then the picture gets kinda distorted. I looked all over for information but unfortunately,like normal, I can not get my questions answered. This is why I NEVER use Best Buy....but my dad was not as smart as I am to not use them. So if anyone has any information that would be great.
Sorry to hear you're having problems with your Insignia TV. If you just got it for Christmas last year, I would recommend contacting our In Home Service department at 1-888-BESTBUY to set up an appointment while you are within the one-year manufacturer's warranty. After the year passes, you would be responsible for cost of all repairs so you'll want to call as soon as possible. I don't know what model your tv is, but you can also check for your product manual and information at http://www.insignia-products.com
Hope this helps!
~Elizabeth Community Supervisor Best Buy® Corporate
Elizabeth|Social Media Supervisor|Best Buy® Corporate