TV & Home Theater

[Ktarver2]

I got a HDTV LCD TV for X-mas last year and just recently it has been getting this gray line along the top of the display and then the picture gets kinda distorted. I looked all over for information but unfortunately,like normal, I can not get my questions answered. This is why I NEVER use Best Buy....but my dad was not as smart as I am to not use them. So if anyone has any information that would be great.

[Elizabeth-BBY Retired: Social Media Supervisor]

Hey Ktarver2,

Sorry to hear you're having problems with your Insignia TV. If you just got it for Christmas last year, I would recommend contacting our In Home Service department at 1-888-BESTBUY to set up an appointment while you are within the one-year manufacturer's warranty. After the year passes, you would be responsible for cost of all repairs so you'll want to call as soon as possible. I don't know what model your tv is, but you can also check for your product manual and information at http://www.insignia-products.com

Hope this helps!

~Elizabeth
Community Supervisor
Best Buy® Corporate