03-06-2019 06:40 PM
03-08-2019 04:15 PM
Welcome to our community! Not being able to use your remote as you had been would be frustrating. I’d be happy to see what insight I can shed on this for you.
Can you please share the model number of your TV? Also, are you using the remote that came with the TV or is the remote a universal one? I look forward your reply to see what advice I can shed on this for you.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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