04-02-2022 08:22 PM
04-03-2022 10:22 AM
Welcome to the Community Forums! We are happy to have you here. As someone who likes to have great sound while watching movies, I can see how this is less than ideal. It is quite possible that this is simply a settings issue with the TV. If you have not already done so, give this a try:
If you have already done this, I would suggest reaching out to Amazon for more troubleshooting support. They have support information on their website and options for you to contact them.
You may even find some tutorials on YouTube to follow along with. If there are any further questions, please feel free to let me know. Best wishes with you new TV!