TV & Home Theater

[Spbodoh]

I bought a new Amazon TV Omni and Insigna sounbard last week. I only get audio from one app when using the TV and sound bard via the optical connection.

Why is thus and how can I fix it?

[April-BBY Social Media Specialist]

Hey, Spbodoh.

Welcome to the Community Forums! We are happy to have you here. As someone who likes to have great sound while watching movies, I can see how this is less than ideal. It is quite possible that this is simply a settings issue with the TV. If you have not already done so, give this a try:

• Go into Settings
• Select Display and Sounds
• Select Audio
• Select the appropriate audio output option

 If you have already done this, I would suggest reaching out to Amazon for more troubleshooting support. They have support information on their website and options for you to contact them. 

You may even find some tutorials on YouTube to follow along with. If there are any further questions, please feel free to let me know. Best wishes with you new TV! 

Sincerely,