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New Member
Posts: 2
Registered: ‎08-26-2019
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Indoor antenna issues

I purchased a RCA amplified indoor HDTV antenna the other day and ran a channel search and it found channels. However every time I turn the TV off and back on again it has no channels and I have to search for them again. How do I get it to memorize the channels?
Posts: 6,842
Topics: 130
Kudos: 406
Solutions: 314
Registered: ‎11-30-2015

Re: Indoor antenna issues

 

Hey, Drater,

 

 

Welcome to our community! Snagging some channels over-the-air is a great alternative to purchasing a cable subscription. I’m sorry to hear that your TV isn’t saving the channels and you need to re-scan each and every time you want to watch something. I’d be happy to see what advice or suggestions we can make for you.

 

 

Can you please tell me a bit more about your items? What’s the model number of your TV and your antenna? Also, can you please indicate which option you’re choosing when you’re scanning? I look forward hearing from you! 

 

 

Thanks,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-26-2019

Re: Indoor antenna issues

The TVs model number is LC-60LE660U. I’m having a hard time finding the number for the antenna however, but I think it is ANT5000E. On the TV I have been going through initial setup, select air, and then hit channel search.
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Posts: 6,842
Topics: 130
Kudos: 406
Solutions: 314
Registered: ‎11-30-2015

Re: Indoor antenna issues

Good Morning, Drater,

 

Thank you for sharing those model numbers with me! I took a peek into the manual for your TV and it doesn’t appear there is a special setting to “save” the scan, but this should happen automatically. Have you power cycled your TV or even reset it back to the factory settings to see if that improves the issue? Please note you’d need to probably rescan for the channels upon completing those troubleshooting steps, too.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!